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Bot
Virtual digital assistants can understand text and spoken language commands and can complete the tasks for people by combination of user input, location awareness and by accessing other online information.
Virtual assistants’ advances in natural language processing, personalization, and access to a tremendous amount of data have helped virtual digital assistants become powerful marketing and customer service tools.
70%
Reduction in effort for logging standard service desk tickets by business users
24x7
Support for responding to standard queries leading to increased user satisfaction
>9K
Queries responded to user visiting career site increasing the flow of candidatures for critical skill requirements
42%
Reporting queries covered by voice commands
Delivering Utility
Bots are becoming more functional, such that the user would consider them as the primary option to perform the suited task
Generating Personalised Responses
Chatbot derives user insights and access to user profile thus avoiding generic responses. From scheduling appointments to receiving technical assistance and raising tickets – the bots do it better and faster.
Performing Specialized Tasks
Chatbots are now performing specific tasks such as reporting, onboarding, ticketing etc.
Minimal Response Time
With advancements in AI, bots well be able to provide resolution to queries even at a faster speed as the bot will be able to access data from multiple sources more efficiently
Natural Language Understanding (NLU)
Simplify conversational experiences by interpreting regular language to connect users to the right topic and extract answers from sentences.
Pre-built Conversation Topics
Quickly build, customize, and deploy chatbots using pre built templates for IT, HR, and customer service conversations.